A Block Hour Agreement enables our customers to avail of technical support service hours at a discounted rate in blocks of hours in quantities of 6, 12, 24 or 48 hours, in return for an upfront payment. This rate is considerably less than a standard technical service charge.
Under the agreement, time is accurately tracked through our professional service automation system (PSA). Block hour subscribers receive access to our client access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.